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Inactive by new email

Inactive by new email

Postby Media Sat » 21 Jun 2016, 21:54

some of the friend member list contact by phone said me since they have been changed New email than they didn't receive any Reactive and try to come inside Forum but show massage Inactive
please let me us to know this case then I will tell them.
Media Sat
Media Sat
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Joined: 25 May 2016, 15:02

Re: Inactive by new email

Postby Fonzy » 21 Jun 2016, 22:47

As far as I can see, in the userprofile exist the possibility of changing email adress and/or password
After 2 x typing the new adress / password, giving below the current password and press "submit" they should get the new settings (directly seen on the page).
For logging in on the forum, no email adress is needed, just the username and password, so other mail adress has no effect on logging in.
If they have no access, then ask your friend(s), if they did not post things like a whole page of commercial links(to stores) or links to porno sites.(or have those links in their "signature"), or post texts about soccer games or things belonging in newspapers or sports-magazines
If none of above has been so, then I see no reason why they cannot access the forum.
Then you must announce those specific cases (and membernames)to admin (do it via PM, has not to be public :-) )Then he can look into the history (if there are backups of actions), for what happened with them
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